1. My computer seems to have virus & spyware:                                                                               To Top
   
   Possible symptoms:
   1. Warning messages from anti-virus software
   2. Constant pop-up advertisements
   3. Computer becomes very slow
   4. Internet becomes very slow
   5. Computer background changed unwillingly
   6. Blue screen of death errors, crashes
   7. Web browser redirects you to a strange, unwanted site
      
      
   Possible causes and solutions:
   1. Virus or spyware infection --> See our 1. Virus & spyware removal service
      
      
2. My computer doesn't boot into Windows (lights are on, screen shows images/texts):                To Top
   
   Possible symptoms:
   1. Computer keeps restarting but never boots into Windows
   2. Error messages when starting up
   3. Blue screen of death errors
   4. Computer boots to Windows User Account login, but not going any further
      
      
   Possible causes and solutions:
   1. Windows corrupted --> See our 2. Windows/Mac reinstallation service
   2. Faulty Hard drive --> See our 3. Hard drive replacement service
   3. Faulty RAM --> See our 4. RAM replacement service
   4. Other hardware failure --> See our 19. General part replacement service
      
      
3. My computer doesn't power on (no lights from computer, nothing on screen):                           To Top
   
   Possible symptoms:
   1. Nothing happens when you press power button
   2. Liquid spilt on laptop
      
      
   Possible causes and solutions:
   1. Desktop PC: PSU failure --> See our 5. PSU replacement service
   2. Laptop: Power socket broken --> See our 6. Laptop power socket repairs/replacement service
   3. Laptop: Power adaptor failure --> See our 7. Laptop power adaptor replacement service
   4. Laptop: Motherboard failure --> See our 9. Laptop motherboard repairs/replacement service
      
      
4. My computer powers on but nothing shows on screen:                                                                  To Top
   
   Possible symptoms:
   1. Power is on, lights are on but nothing shows on screen
   2. Liquid spilt on laptop
      
      
   Possible causes and solutions:
   1. Desktop PC: Motherboard failure --> See our 8. Desktop PC motherboard replacement service
   2. Laptop: Motherboard failure --> See our 9. Laptop motherboard repairs/replacement service
   3. Other hardware failure --> See our 19. General part replacement service
      
      
5. My computer shows Blue screen of death errors, crashes, freezes:                                             To Top
   
   Possible symptoms:
   1. Blue screen of death errors
   2. Computer crashes (i.e. shutdown or restart itself, unstable)
   3. Windows freezes randomly
      
      
   Possible causes and solutions:
   1. Virus or spyware infection --> See our 1. Virus & spyware removal service
   2. Windows corrupted --> See our 2. Windows/Mac reinstallation service
   3. Faulty Hard drive --> See our 3. Hard drive replacement service
   4. Faulty RAM --> See our 4. RAM replacement service
   5. Other hardware failure --> See our 19. General part replacement service
      
      
6. My laptop screen is broken:                                                                                                            To Top
   
   Possible symptoms:
   1. Laptop screen is broken
      
      
   Possible solution:
   1. See our 10. Laptop screen replacement service
      
      
7. My laptop screen is faded, dark (backlight problem):                                                                   To Top
   
   Possible symptoms:
   1. Laptop screen is faded, dark. You can see some images/logo but it's too dark to use
      
      
   Possible causes and solutions:
   1. Faulty inverter --> See our 11. Laptop inverter replacement service
   2. Faulty screen --> See our 10. Laptop screen replacement service
      
      
8. My laptop doesn't charge the battery (laptop still works normally on AC adaptor):                    To Top
   
   Possible symptoms:
   1. Laptop doesn't charge the battery
      
      
   Possible causes and solutions:
   1. Faulty battery --> See our 12. Laptop battery replacement service
      
      
9. My laptop keyboard is damaged:                                                                                                    To Top
   
   Possible symptoms:
   1. Physical damage to laptop keyboard
   2. Liquid spilt on laptop keyboard
      
      
   Possible solutions:
   1. See our 13. Laptop keyboard replacement service
      
      
10. My laptop screen image is distorted:                                                                                              To Top
    
    Possible symptoms:
    1. Laptop screen image shows lines, or is distorted
       
       
    Possible causes and solutions:
    1. Faulty graphics card --> See our 14. Laptop graphics card repairs/replacement service
       
       
11. My computer cannot connect to the Internet:                                                                                To Top
    
    Possible symptoms:
    1. Windows error messages
    2. Connection error messages
       
       
    Possible causes and solutions:
    1. Faulty modem router --> See our 18. Onsite Internet troubleshooting service
    2. Wrong modem router configuration --> See our 18. Onsite Internet troubleshooting service
    3. Wrong Internet settings on your computer  --> See our 16. Computer network troubleshooting service
       
       
12. My computer or external hard drive crashed, I want to recover my data:                                   To Top
    
    Possible symptoms:
    1. Warning messages about corrupted hard drive
    2. Windows cannot boot up
    3. Blue screen of death errors
    4. Error messages when Windows is starting up
       
       
    Possible causes and solutions:
    1. Hard drive mechanical failure --> See our 21. Data recovery service for mechanical failure
    2. Hard drive partition corruption --> See our 22. Data recovery service for non-mechanical failure
    3. Accidental hard drive format --> See our 22. Data recovery service for non-mechanical failure
    4. Accidental data deletion --> See our 22. Data recovery service for non-mechanical failure
       
       
13. My laptop is overheated:                                                                                                                To Top
    
    Possible symptoms:
    1. Laptop is overheated
       
       
    Possible causes and solutions:
    1. Graphics card overheating --> See our 14. Laptop graphics card repairs/replacement service
    2. CPU fan malfunctioned --> See our 15. Laptop CPU fan replacement service
       
       
14. I want to upgrade my computer:                                                                                                    To Top
    
    Possible symptoms:
    1. Not applicable
       
       
    Possible solutions:
    1. Upgrade to Windows 7 --> See our 17. Windows 7 upgrade service
    2. Computer hardware upgrades --> See our 20. Computer hardware upgrade service
       
       
15. My computer problem is not listed here:                                                                                       To Top
    
    See our 23. General computer services

Step 2. Know the price                                                                                                                            To Top

Step 3. Book for service                                                                                                                           To Top

Ready for a service for your computer? You can request a service by:

• You come to out store: We are open monday to friday  8:30 am to 7:00 pm. Saturday 10:00am to 2:00pm.
  
• We come to you: Please call us during business hour to arrange an appointment. Alternatively you can send us a Onsite Service Request via online enquiry; one of our staffs will call you to arrange an appointment.
  
• FREE same day or next working day pickup & FREE return* (depends on the distance from our store): Please call us during business hour to request a pickup. Alternatively you can send us a Pickup Request via online enquiry; one of our staffs will call you to arrange pickup and return.
  
  Problems that cannot be fixed onsite are generally ones that require new parts (i.e. motherboard replacement) or data recovery.
  
  
  

We do our best to provide as much information as we can on our website, if you cannot find the answer here please do not hesitate to contact us.